Cancel, pause your subscription or request a refund

Want to pause, cancel your subscription or check a payment? Here is how.

Where do I manage my subscription?

1. Click your profile in the bottom left corner.
2. Select Settings.
3. Under Workspace, open Subscription.

You will find your current plan, your credits, your invoices and every management option there.

Pausing my subscription

Not ready to stop completely? You can pause your subscription for a few months instead of cancelling it. You keep your plan and your credits, and you resume whenever you want.

This option is offered when you start a cancellation.

Cancelling my free trial or subscription

1. Go to Settings, then Workspace → Subscription.
2. Click Cancel subscription.
3. Follow the steps through to the confirmation.

If you are on a free trial, cancelling before the end of the 7 days avoids the first charge.

For an already active subscription, cancellation takes effect at the end of your current period. You keep access to your plan and your credits until then, and you are not charged again. As long as the period has not ended, you can resume your subscription at any time by clicking Resume.

Before you cancel: at the end of the period, remaining credits are lost and are not carried over. If you want to keep them, pausing is the better option.

Invoices and payment method

In Subscription, the Invoices card holds the View my invoices button, which opens your secure billing portal. You can download your invoices and update your payment method there.

Requesting a refund

A subscription payment is not refunded because you forgot to cancel, whether it follows a free trial or a renewal. Your access stays open until the end of the period you already paid for, and you can cancel now to avoid the next charge.

This rule is based on the Terms of Sale: you get immediate access to the digital service and waive the withdrawal right under the conditions set by Article L. 221-28 of the French Consumer Code. For renewals, the rights attached to tacit renewal remain those of Article L. 215-1 of the French Consumer Code where it applies: if the legal renewal information was not provided, you may terminate free of charge and obtain reimbursement for the period paid in advance after the effective termination.

We refund only in these cases:

• a double charge or an amount billed by mistake;
• a problem on our side that caused you harm;
• a mandatory legal right that applies to your case.

In those cases, message us in the chat with the date and the amount. The support agent can explain the rule, but it cannot approve or issue the refund itself: the team checks the payment and makes it right if the request is eligible.

Questions?

We are available in the chat and reply within 24 business hours.